Mentor Standard Advantage & Enhanced Advantage Breast Implant Warranty

 

 

Mentor Standard Advantage & Enhanced Advantage Breast Implant Warranties

Lifetime Product Replacement Policy
 

• Automatically applies to all recipients of Mentor breast implant products.
   
• Provides that regardless of the age of the implant, when confirmed deflation or rupture occurs, you are eligible for 1 to 2 no-charge replacement breast implant products of any size in a similar style.
  

The Mentor Advantage Limited Warranty

The Mentor Advantage is free of charge to all patients who are implanted with Mentor saline-filled and silicone-filled breast implant products.
 

• Lifetime product replacement policy¹
   
• 10 years and up to $1200 financial assistance for operating room, anesthesia, and surgical charges not covered by insurance²
   
• Free contralateral (opposite side) implant replacement upon surgeon request
   
• Non-cancelable terms
  

 

The Mentor Enhanced Advantage Limited Warranty
 
This optional limited warranty is available for both saline-filled and silicone-filled breast implant products and, to be eligible, must be purchased for an enrollment fee of $100 within 45 days from implantation.³
 

• Lifetime product replacement policy¹
   
• 10 years and up to $2400 financial assistance for operating room, anesthesia, and surgical charges not covered by insurance from the date of implant.²
   
• Free contralateral (opposite side) implant replacement upon surgeon request
   
• Non-cancelable terms

With both Mentor Advantage and Mentor Enhanced Advantage it is important to maintain your own records to ensure validation of your enrollment, as it is possible your doctor may not retain your records for the entire duration of the limited warranty.


Products Covered

The Mentor Advantage and Enhanced Advantage (if purchased) coverages apply to all Mentor breast implants that are implanted in the United States and Puerto Rico after May 1, 2005⁴ provided implants have been:
 

• Implanted in accordance with the Mentor package insert, current to the date of implantation, and other notifications or instructions published by Mentor
   
• Used by appropriately qualified, licensed surgeons, in accordance with accepted surgical procedures
  

Events Covered

The Mentor Advantage and Enhanced Advantage coverages apply to the following:
 

• Deflation due to crease fold failure, patient trauma, or unknown cause
   
• Loss of valve integrity
  

Other loss-of-shell-integrity events also may be covered by this program. Mentor reserves the right to determine if specific, additional events should be covered.

Events Not Covered

The Mentor Advantage and Enhanced Advantage coverages do not apply to the following:
 

• Removal of intact implants due to capsular contracture, wrinkling, or rippling
   
• Loss of implant shell integrity resulting from reoperative procedures, open capsulotomy, or closed compression capsulotomy procedures
   
• Removal of intact implants for size alteration
  

Filing for Financial Assistance

To file a Mentor Advantage claim for product replacement and/or financial assistance, the surgeon must contact the Mentor Product Evaluation Department at 1-866-250-5115 prompt #1 prior to replacement surgery.

For financial assistance claims, a patient-specific Release form will be generated that the patient must sign and return.

For either replacement or financial assistance claims, the surgeon must send the explanted, decontaminated Mentor breast implant(s) within six months of the date of explantation to:

Mentor Product Evaluation
3041 Skyway Circle North
Irving, TX 75038-3540

Upon receipt, review, and approval of the completed claim, including receipt of the explanted product and patient completion of a full general release, financial assistance will be issued.

This is a summary of Mentor’s Advantage and Enhanced Advantage coverages. It is an overview only and not a complete statement of the program. You may obtain a copy of the complete Mentor Advantage and Enhanced Advantage Limited Warranties for Saline-Filled and Silicone-Filled Breast Implants by writing or calling:

Consumer Affairs Department
MENTOR
201 Mentor Drive
Santa Barbara, CA 93111
1-800-525-0245

You may also obtain a copy of the complete program from your physician, or by clicking here to download the PDF.

Mentor reserves the right to cancel, change, or modify the terms of the Mentor Advantage and Enhanced Advantage coverages. Any such cancellation, change, or modification will not affect the currently stated terms of the Mentor Advantage and Enhanced Advantage coverages for those already enrolled.

This website provides an overview of the Mentor Advantage and Enhanced Advantage Limited Warranties for breast implants. However, it is not intended to replace any discussion between you and your surgeon.

THIS IS A LIMITED WARRANTY ONLY AND IS SUBJECT TO THE TERMS AND CONDITIONS SET FORTH IN THIS DOCUMENT AND EXPLAINED IN GREATER DETAIL IN THE APPLICABLE MENTOR LIMITED WARRANTY. ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS, ARE EXCLUDED.

THIS REMEDY IS THE SOLE AND EXCLUSIVE REMEDY AVAILABLE. MENTOR SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL OR SPECIAL LOSS, DAMAGE, OR EXPENSE ARISING DIRECTLY OR INDIRECTLY FROM THE USE OF THESE PRODUCTS. MENTOR NEITHER ASSUMES, NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT, ANY OTHER OR ADDITIONAL LIABILITY OR RESPONSIBILITY IN CONNECTION WITH THESE PRODUCTS.

The terms in effect when original implantation occurs will apply at the time of claim.


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1 Lifetime Product Replacement Policy: Mentor will provide replacement Mentor product of any size in the same or similar style as the originally implanted product free of charge for the lifetime of the patient. Upon surgeon's request, a different implant style may be selected (subject to a charge of the difference between product list prices). Refer to the Mentor Advantage Limited Warranty for eligibility and program details.

2 Operating room and anesthesia charges to be given payment priority. In order to qualify for financial assistance, you will need to sign a Release form.

3 One limited warranty payout per enrollment fee; enrollment in the program for replacement device will require additional $100 enrollment fee.

4 For breast implants implanted prior to this date, contact Mentor Corporation for information regarding any applicable limited warranty terms.